Refund Policy

1. Our Refund Guarantee

SATISFACTION GUARANTEE: We're confident you'll love MultiTake. If you're not satisfied with your purchase within 7 days, we offer a full refund, no questions asked.

This refund policy outlines the terms, conditions, and procedures for requesting refunds. For questions or to request a refund, contact us at contact@multitake.app.

2. Refund Eligibility

2.1 Eligible for Refund

You are eligible for a full refund if:

• You request the refund within 7 days of your initial purchase
• Your account has not violated our Terms of Service or Acceptable Use Policy
• Your request is for a subscription plan (Lite, Pro, Max)
• You have not used more than 50% of your monthly clip allocation
• You provide a valid reason or explanation (optional)

2.2 Not Eligible for Refund

Refunds are not available in the following circumstances:

• Request submitted more than 7 days after purchase
• Account has used more than 50% of monthly clips or top-up credits
• Top-up clip purchases (separate non-refundable purchases)
• Unused portions of billing cycles (partial refunds)
• Account suspended or terminated for policy violations
• Multiple refund requests from the same account (limited to one refund per 12 months)
• Requests from accounts with fraudulent activity or chargebacks

2.3 Free Trial Refunds

The Free Trial plan is completely free and requires no payment. Therefore:

• No refund is applicable for Free Trial usage (no charge is made)
• Trial access can be discontinued at any time with no penalty
• Free Trial clips cannot be carried over to paid plans

3. How to Request a Refund

3.1 Step-by-Step Process

1. Contact Support: Email contact@multitake.app with your request
2. Include Details:
   • Your account email address
   • Order date and amount
   • Plan name (Lite, Pro, Max)
   • Brief reason for refund request (optional but appreciated)
3. Wait for Review: We review refund requests within 5-7 business days
4. Approval Notification: You'll receive an email confirming approval or denial
5. Refund Processing: Approved refunds are processed within 5-10 business days

3.2 Email Template

To speed up the process, use this template in your email:

Subject: Refund Request

I would like to request a refund for my MultiTake subscription.

Account Email: [your email]
Plan: [Lite/Pro/Max]
Purchase Date: [date]
Amount: [amount]
Reason: [optional reason]

Thank you

3.3 Processing Timeline

Refund processing timeline:

• Request Submission: Immediately via email
• Initial Review: Within 5-7 business days
• Approval/Denial: You'll receive notification by email
• Refund Processing: 5-10 business days after approval
• Account Credit: Refund appears in original payment account

3.4 Refund Method

Approved refunds are issued to your original payment method:

• Credit/Debit Card: Refunded as a credit to the original card (5-10 business days for bank processing)
• Digital Wallets: Refunded to the original wallet account (may take 5-10 business days)
• International Payments: Refunds may take longer due to international payment processing

3.5 What Happens to Your Content

Upon approval of a refund:

• Your account will be downgraded to the Free Trial plan
• Existing generated videos remain accessible for 30 days
• You should download any videos you wish to keep
• After 30 days, videos will be deleted

4. Top-Up Credits Refund Policy

4.1 Top-Up Non-Refund Policy

Top-up clip purchases are explicitly non-refundable:

• 50 clips for $4 - non-refundable
• 150 clips for $10 - non-refundable
• 500 clips for $25 - non-refundable

4.2 Top-Up Terms

Top-up credits:

• Do not expire
• Remain in your account until used
• Cannot be transferred to other accounts
• Cannot be converted to cash
• Cannot be exchanged for other services

4.3 Unused Top-Ups

If you have unused top-up credits in your account at the time of a subscription refund, the credits will be retained in your account for 30 days (if you downgrade) or deleted upon account termination.

5. Subscription Cancellation vs. Refund

5.1 Cancellation (No Refund)

You can cancel your subscription at any time without a refund:

• Cancel through your account settings
• Cancellation takes effect at the end of your billing cycle
• You won't be charged for the next month
• You keep access to features until your billing cycle ends
• No refund for the current billing cycle

5.2 Refund (Full Refund Within 7 Days)

Request a refund if you're unsatisfied:

• Request within 7 days of purchase
• Must meet eligibility criteria (see Section 2)
• Full refund to original payment method
• Account is downgraded to Free Trial
• You have 30 days to download generated content

5.3 Which Option Should You Choose?

Cancel if: You want to stop service but don't need a refund for your current billing cycle

Request Refund if: You're unsatisfied within 7 days and want your money back

6. Disputed Charges and Chargebacks

6.1 Before Filing a Dispute

If you have a question about a charge, please contact us first:

• Email contact@multitake.app with your concern
• We will investigate and respond within 5-7 business days
• Many charges can be resolved through direct communication

6.2 Chargeback Policy

WARNING: Filing a chargeback with your bank or credit card company without first contacting us may result in account suspension, loss of content, and potential legal action.

• Permanent account suspension or termination
• Loss of access to all generated content
• Prohibition from creating future accounts
• Legal action to recover chargeback fees and damages

6.3 Legitimate Dispute Process

For legitimate billing disputes:

• Contact us first at contact@multitake.app
• Provide documentation of your concern
• Allow us 10 business days to investigate
• We will attempt to resolve the issue
• Only proceed with chargeback if we fail to respond or resolve

6.4 Chargeback Liability

You are liable for:

• Chargeback fees charged by your bank (typically $15-100)
• Our costs to process your dispute (if applicable)
• Any legal fees incurred in recovery

7. Special Circumstances and Exceptions

7.1 Service Issues

If you experienced service issues preventing you from using MultiTake:

• Contact us with details of the technical issue
• Provide dates and times the issue occurred
• Include error messages or screenshots
• We may grant a partial refund or service credit at our discretion

7.2 Accidental Purchases

If you accidentally purchased a plan:

• Contact us immediately with your account details
• Explain it was accidental
• We may process a refund if within 7 days and unused
• Approval is at our discretion

7.3 Company Discretion

MultiTake reserves the right to:

• Grant refunds or credits outside normal policy in exceptional cases
• Deny refunds even if they technically meet the criteria
• Modify this policy with notice to users
• Make final determination on all refund requests

8. Preventing Refund Abuse

8.1 Multiple Refund Requests

To prevent abuse, we limit refunds to:

• One refund per account per 12 months
• Accounts with patterns of repeated refund requests may be banned
• Accounts used to test service with intent to refund will be terminated

8.2 Suspicious Activity

Refunds will be denied if we detect:

• Patterns of purchasing and requesting refunds
• Using free/refund strategy to use service for free long-term
• Accounts with fraud, violations, or chargebacks
• Creation of multiple accounts to circumvent refund limit

8.3 Account Termination for Abuse

Accounts engaging in refund abuse will be:

• Permanently terminated
• Permanently banned from future registration
• Not eligible for refunds of remaining balances

9. International and Regional Refunds

9.1 GDPR and EU Regulations

If you are located in the European Union, you may have additional consumer protections under GDPR:

• 14-day cooling off period for distance sales (if applicable)
• Right to withdraw from contract
• For more information, see our Privacy Policy at multitake.app/privacy

9.2 Other Jurisdictions

Refund eligibility may vary by jurisdiction. Please check local consumer protection laws for your region. If local laws provide greater protections than our policy, those laws will apply.

9.3 Currency and Conversion

Refunds are issued in the original currency of purchase. Currency conversion fees may apply depending on your bank.

10. Contact for Refund Requests

11. Frequently Asked Questions

How long do I have to request a refund?

You have 7 days from your purchase date to request a refund. Requests submitted after 7 days are typically not eligible.

Will I get a partial refund if I've used some clips?

Yes, if you've used less than 50% of your monthly clip allocation. If you've used more than 50%, you are not eligible for a refund.

What happens to my videos after I request a refund?

Your account will be downgraded to the Free Trial plan. You'll have 30 days to download any videos you want to keep. After 30 days, all content will be deleted.

Can I get a refund for top-up credits?

No, top-up credits are explicitly non-refundable. They are permanent add-ons to your account.

What if my refund request is denied?

If your request is denied, we'll explain the reason in our response. You can reply with additional information if you believe we made an error.

How long does it take to receive my refund?

After approval, refunds are processed within 5-10 business days. Your bank may take an additional 2-5 business days to credit the refund.

Can I cancel my refund request?

Yes, you can cancel your refund request before it's approved. After approval, contact us to discuss options.

12. Updates to This Policy

We may update this Refund Policy at any time. We'll post changes on this page with a new "Last Updated" date. Your continued use of MultiTake after changes means you accept the updated policy.